Introduction

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Renew Health Clinical Research LLC (“us,” “we,” or “our”) offers various ways to communicate with our representatives to make sure your experience with us is as convenient as possible. In addition to speaking with us by phone, we may also provide communication to you through email, text messages, and other forms of communication.

Email and text messages you receive from us are conditioned upon your agreement to the following Email and Text Message Policy.

Email Communications

Purpose of Email Communications

We use email to:

• Provide important updates and information about our clinical trials and research studies.

• Send appointment reminders and confirmations.

• Answer inquiries and provide support to our clients and participants.

• Distribute newsletters and promotional materials, if you have opted in to receive such communications.

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Consent

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By providing us with your email address, you consent to receive email communications from Renew Health Clinical Research LLC. You may opt out of receiving promotional emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.

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Security

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We take the security of your personal information seriously. Our email communications are encrypted to protect your data. However, please be aware that no method of electronic transmission is completely secure, and we cannot guarantee the absolute security of your information.

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Confidentiality

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We ensure that all email communications containing personal health information are sent in compliance with applicable privacy laws and regulations, including HIPAA. We limit access to your personal information to authorized personnel only.

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Receipt of Your Email

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Sending us an email does not constitute putting us on notice of any matters included within a particular email. Time-sensitive information may not be received or reviewed by us in a timely manner. Emails sent to us undergo virus and spam filters which may delay and/or reject receipt of certain emails. In the case of an urgent communication, please reach out to us by telephone and confirm the call in writing through email or other form.

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Email Monitoring and Unsecure Emails

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Email uses the internet which is an open system and we cannot guarantee that email messages you send to us, or we send to you, are secure, complete, or free from viruses or that an email will not be lost, intercepted, destroyed, delayed, or prevented from reaching us. We advise against sending any time-sensitive or personally identifiable information through email and we disclaim any liability with regard to any email if such email is lost, intercepted, destroyed, delayed, or prevented from reaching us.

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Viruses and Emails from Us

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A computer virus can be transmitted through email, attachments, and links embedded in emails. Although we believe our emails are free of any viruses or other defects that might affect a receiving computer system that receives such message, it is the recipient’s responsibility to make sure that any email they open is free of viruses or other defects. We are not responsible for any loss or damage arising in any way from the receipt, use, storage, or transmission of our emails. If we forward an email or reply to a previous email, the content of such email may include information created by someone other than us or our employees/agents and we assume no liability whatsoever for such information. WE DISCLAIM ANY REPRESENTATION OR WARRANTY THAT OUR EMAILS ARE VIRUS FREE AND/OR ERROR FREE. Any use of email to introduce any virus, malicious or disabling code, or to otherwise obstruct any of our emails, other communication, or computer systems is prohibited and in violation of the law. Violators will be prosecuted to the fullest extent of the law.

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Electronic Signature Disclaimer

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All emails received by you from us shall not constitute an electronic signature unless we provide explicit and specific language in the email stating otherwise. If you receive an email communication from us, such email is not intended to provide or confirm an interest rate lock, an unconditional loan commitment, an unconditional loan approval, unconditional qualification, or any unconditional offer or agreement for us to offer a loan. Documents and agreements, in most cases, are sent to you in a formal and signed writing from us.

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Privileged and Confidential Information

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Emails which include our legal and compliance departments may contain privileged information that is subject to the attorney/client privilege and/or the attorney/work product privilege. Any privilege attached to this information will not be waived if you inadvertently receive such information through email. If you receive an email and you are not the intended recipient, please notify the sender and delete or destroy the communication. Any unauthorized use, disclosure, reproduction, or distribution of confidential or privileged information is prohibited.

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Email Content Disclaimer

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We disclaim any and all liability, which includes responsibility based upon negligence or negligent misstatement, for the correctness, comprehensiveness, or reliability of the data and information provided through our emails and we make no warranty, express or implied, with respect to such data or information.

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Text Message Communications

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Purpose of Text Message Communications

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We use text messages to:

• Send appointment reminders and confirmations.

• Provide urgent updates regarding clinical trials and research studies.

• Distribute quick and essential information that requires immediate attention.

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Consent

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By providing us with your mobile phone number, you consent to receive text message communications from Renew Health Clinical Research LLC. Standard messaging rates may apply based on your mobile carrier’s plan. You may opt out of receiving text messages at any time by replying “STOP” to any of our messages or by contacting us directly.

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Security

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We use secure messaging platforms to send text messages containing personal health information. However, please be aware that text messages may not be as secure as other forms of communication. We recommend not sharing sensitive information via text message.

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Confidentiality

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We are committed to maintaining the confidentiality of your personal health information in our text message communications. We comply with all applicable privacy laws and regulations, including HIPAA, to protect your information.

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Additional Disclosures

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When you provide your phone number and agree to receive text messages from us, you are providing express written consent to us, along with our affiliates, agents, and service providers, to contact you regarding your application, loan, or other services via text message or phone call, even if the telephone number you provide is included in a corporate, state or national Do Not Call Registry. You understand and agree that your consent to receive messages or calls is not a requirement for using our services. Through your communication with us by phone and agreeing with this policy, Terms of Use, and Privacy Policy, you consent to the monitoring and recording of your calls. Message and data rates may apply depending on your wireless plan and phone provider.

You understand and agree that we are not, and shall not be, responsible for the effect of any deficiencies that may exist or come to exist on our website or our operations in connection with text messaging. To the maximum amount permitted by law, we hereby expressly disclaim all warranties of any kind, express or implied, including, but not limited to, the implied warranty of merchantability and fitness for a particular purpose.

You understand, represent, and agree that you are the authorized user of the account for the telephone number you provided to us for communication. You must notify us immediately if you change your telephone number and you agree to indemnify us or any party communicating with the phone number you provided to us in full for any and all claims, expenses, and damages resulting from the Telephone Consumer Protection Act. If you wish to opt out from receiving text messages from us, please follow the instructions below.

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Provisions Applicable to Text Message and Email Policies

 

Governing Law

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By providing your email address and/or agreeing to use text messaging as a form of communication with us, you agree that the laws of the State of [State], without regard to principles of conflict of laws, will govern this communication and any dispute that may arise therefrom. You also agree that any action at law or in equity resulting from this communication shall only be filed in the state or federal courts located in [Location], and you consent to submit to the personal jurisdiction of such courts for the litigation of any such action.

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Disclaimers and Licenses

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We are an Equal Housing Lender and fully comply with the Equal Credit Opportunity Act (ECOA) and all other Federal regulations. All applicants applying for credit from Renew Health Clinical Research LLC will never be discouraged on the basis of race, color, religion, national origin, sex, military status, marital status, age, or because you receive public assistance. Renew Health Clinical Research LLC is a licensed mortgage lender.

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Reservation of Rights

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We reserve all rights as to our content in all of our emails and text messages. Reproduction, use, or distribution requires our prior express written permission. The only statements that may be published and attributable to us are those issued by the Company’s President or other executive officers.

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Our Privacy Policy and Terms of Use

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Our Privacy Policy is available here [link to Privacy Policy] and our Terms of Use is available here [link to Terms of Use]. By opting in to receive text messages or by providing your email address for correspondence, you agree to the terms of our Privacy Policy and Terms of Use in addition to this Email and Text Message Policy.

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To Stop Receiving Text Messages from Us

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If you no longer wish to receive text messages from us, you may unsubscribe by texting the word STOP in response to any text messages you have received from us. Once we confirm you no longer wish to receive text messages you will receive a final confirmation of your election and will no longer receive future text messages.

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Inquiries About Text Messages or Emails

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If you have a complaint about any text message or email you receive from us or a party on our behalf, please call [Phone Number] or email us at [Email Address].

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Your Rights

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You have the right to:

• Opt out of receiving email and text message communications at any time.

• Request access to the personal information we have about you.

• Request corrections to any inaccuracies in your personal information.

• Request the deletion of your personal information, subject to certain legal and regulatory requirements.

 

Contact Us

If you have any questions or concerns about our email and text message policy, please contact us at:

Renew Health Clinical Research LLC

1550 Janmar Road, Suite B, Snellville, Georgia 30078

+1 706-223-3560

info@renewhealthcr.com

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Changes to This Policy

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We may update this policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website and, if necessary, by other means.

Thank you for trusting Renew Health Clinical Research LLC with your personal information. We are committed to communicating with you effectively and securely.